KUCHING: Sarawak’s civil service has exceeded its digitalisation target for 2025, marking a significant step forward in the state’s push towards full end-to-end digital government by 2030.
Speaking at the SCSDU Digital Excellence Appreciation Dinner at The Waterfront Hotel, Director of the Sarawak Civil Service Digitalisation Unit (SCSDU), Datu Grace Huong Siew Hung announced that the civil service has achieved 59.4 per cent digitalisation as of November 2025, surpassing the benchmark of 50 per cent.
She said the accomplishment reflects disciplined teamwork, leadership and strong collaboration across ministries and agencies throughout the year.
“When the civil service aligns around a common outcome, progress becomes possible. Surpassing 59 per cent shows that we are ahead of schedule and delivering results that matter to the rakyat,” she said.
Datu Grace reminded agencies that despite the progress, more than 400 services remain manual, and called for 2026 to be the year these legacy processes are transformed into digital platforms.
The state’s baseline involves 1,106 services to be fully digitalised by 2030.
She also noted that digital readiness among the workforce is advancing steadily, supported by large-scale training efforts and upgraded digital infrastructure across agencies.
The appreciation dinner also recognised outstanding contributors through the SCSDU Digital Excellence Awards 2025, celebrating agencies and digital leaders who have demonstrated excellence in digital governance, innovation and service transformation. -UKASnews
