BINTULU: The role of medical assistants as frontliners in the healthcare system continues to be strengthened in line with the need to modernise services and enhance the quality of healthcare in Sarawak.

Deputy Minister of Health Dato Hanifah Hajar Taib stressed that modernisation is not only focused on the use of advanced technology, but also includes a change in mindset, a culture of professionalism and the ability to adapt to current developments.

She explained that medical assistants play a significant role as the primary link between the healthcare system and society, particularly in rural and remote regions of Sarawak.

At the same time, she reminded that basic values ​​such as quality, safety, empathy and integrity continue to be core values in every aspect of service.

“Technology may take over some tasks, but the human touch, the ability to listen, understand and reassure patients, is an irreplaceable value,” she said.

She said this when officiating the 2026 Sarawak State-Level Medical Assistant Day Celebration which took place at the Bintulu Civic Centre, on Thursday.

According to her, the celebration is not just an annual event, but rather a recognition of the profession that is a pillar of support for the wellbeing of the community, particularly in the delivery of healthcare services.

“The theme of this year’s celebration, Driving Service Modernisation, Improving Health Quality, is very much in line with the current healthcare landscape that demands digital transformation, medical innovation and a more holistic and patient-centred treatment approach,” she said.

Meanwhile, Dato Hanifah praised the development of the profession, which is growing increasingly mature through active involvement in research and evidence-based practices, including the publication of the Journal of Malaysia Medical Assistants (JOMMA).

Among the key initiatives highlighted were the development of Standard Practice Guidelines for the disciplines of Cardio Perfusion and Cardio Thoracic, the development of PHCALS training modules and the launch of the Medical Assistant Mentoring Model.

“All these efforts reflect a high commitment to ensuring safe, quality healthcare services that are comparable to international standards,” she explained.

Commenting on current challenges, she said the healthcare sector is now facing an increase in non-communicable diseases, mental health issues and increasingly complex community care needs.

Nevertheless, she expressed confidence that the medical assistants in Sarawak are able to handle the issue through a high spirit of resilience and mutual support.

She also called on medical assistants to continue to be pioneers of change, leaders of the profession and mentors to the new generation, in addition to strengthening the spirit of rapport in the healthcare delivery system.

The event was also attended by the Director of Sarawak State Health Department Dr Veronica Lugah, as well as the leadership of the Sarawak State Health Department and representatives of the Medical Assistants Association. -UKASnews